TECHNICAL SUPPORT SERVICES
Supporting you during and after the commissioning of your generator set.
Through our after-sales services,We address any needs that may arise following the purchase of your generator:
- Resolution of any issues
- The assistance in the installation of the machine
- The repair or, simply, the preventive maintenance of generator sets.
Do you need help?
Our mission is to extend the life of your generator set so that it works just as well as the first day.
Technical advice and
after-sales service
We work to offer you a comprehensive service that covers any needs you may have once you’ve
started up your generator. Moreover, we have a department exclusively dedicated to advice, sales and
assistance in spares and replacement parts.
Technical service throughout Spain
and internationally
We have a network of professionals distributed throughout Spain and internationally, which allows us to react quickly when a generator set isn’t working properly or has broken down.
Personalised training in repair,
maintenance and installation of generating sets
We develop and provide tailor-made training in areas related to technical
assistance, generator set tuning and equipment repair.
QUICK GUIDE TO ANSWER QUESTIONS, INCIDENTS AND FREQUENT PROBLEMS
The starter does not rotate
Check that:
-The batteries are not flat.
-The electrical connection is not poor.
-The starter engine wiring and connections are correct.
-The starter engine/solenoid are not defective.
If, after checking all this, the problem persists:
You may need to replace defective parts or check the electrical connection to the engine. Contact our After-Sales team to solve the issue as soon as possible.
Starter rotates slowly
Check that:
-The batteries are not flat.
-The electrical connection is not poor.
If, after checking all this, the problem persists:
You may need to check the electrical connection to the engine.
Contact our After-Sales team to solve the issue as soon as possible.
The starter works correctly, but the engine does not start
Check that:
-The starter engine/solenoid are not defective.
-The tank is not empty or there is not enough fuel.
-The fuel taps are closed and the tank is not poorly attached.
-The fuel filter is not deficient (it is not too fine or the pre-filter is clogged due to the presence of impurities).
-There is no air in the fuel system.
-No impurities or water in the fuel.
If, after checking all this, the problem persists:
You may need to check the electrical connection to the engine.
Make a final check that the fuel circuit is in good condition and, if this has not been sufficient to solve the problem, contact our After-Sales team to solve the issue as soon as possible.
The engine starts, but then stops
Check that:
-The tank is not empty or there is not enough fuel.
-The fuel filter is not deficient (it is not too fine or the pre-filter is clogged due to the presence of impurities).
-There is no air in the fuel system.
-No impurities or water in the fuel.
-No intake air insufficiency is occurring:
-Because the air filter is clogged.
-Because there are leaks in the air intake circuit.
-Because the compressor is dirty.
-Because the turbocharger is faulty.
-Because the ventilation is poor in the engine compartment.
-Because the arrangement of the set in the room is incorrect.
-There are no other alarms indicated on the control board.
If, after checking all this, the problem persists:
You may need to check the electrical connection to the engine.
Make a final check that the fuel circuit is in good condition and, if this has not been sufficient to solve the problem, contact our After-Sales team to solve the issue as soon as possible.
Engine runs erratically
Check that:
-There is no air in the fuel system.
-No impurities or water in the fuel.
-The rev regulator/actuator is not properly adjusted.
If, after checking all this, the problem persists:
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The generator set consumes too much fuel
Check that:
-The injection pumps are not defective.
-No intake air insufficiency is occurring:
-Because the air filter is clogged.
-Because there are leaks in the air intake circuit.
-Because the compressor is dirty.
-Because the turbocharger is faulty.
-Because the ventilation is poor in the engine compartment.
-Because the arrangement of the set in the room is incorrect.
-Coolant temperature is not too low.
-There is no excessive exhaust back pressure.
If, after checking all this, the problem persists:
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
Exhaust gas is black
Check that:
-The injection pumps are not defective.
-No intake air insufficiency is occurring:
-Because the air filter is clogged.
-Because there are leaks in the air intake circuit.
-Because the compressor is dirty.
-Because the turbocharger is faulty.
-Because the ventilation is poor in the engine compartment.
-Because the arrangement of the set in the room is incorrect.
If, after checking all this, the problem persists:
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
Exhaust gas is blue or whitish
Check that:
-Coolant temperature is not too high or too low.
-There is no excessive exhaust back pressure.
If, after checking all this, the problem persists:
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The oil pressure is insufficient
Check that:
-Oil (lubricant) level is not insufficient.
If, after checking all this, the problem persists:
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The engine gets too hot. The temperature is too high
Check that:
-Coolant level is not too low.
-There is no air in the refrigeration system.
-The circulation pump is not defective.
-The thermostat is working properly (not faulty or defective).
If, after checking all this, the problem persists:
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The engine temperature is too low
Check that:
-The thermostat is working properly (not faulty or defective).
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The load is zero or insufficient
Check that:
-The electrical connection is not poor.
-The alternator drive belt does not slide.
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The engine does not stop
Check that:
-The electrical connection is not poor.
-The starter engine/solenoid are not defective.
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The voltage is high in vacuum
Check that:
-The engine speed is not excessive.
-The alternator is not failing.
-The voltage meter is not damaged.
-The AVR is not damaged.
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The voltage is low in vacuum
Check that:
-The engine speed is not excessive.
-The alternator is not failing.
-The voltage meter is not damaged.
-The AVR is not damaged.
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The voltage is low under load
Check that:
-The alternator is not failing.
-The load is not too high.
-The AVR is not damaged.
-The engine speed is not too low.
-The engine does not exhibit unstable behaviour.
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
The voltage is unstable
Check that:
-The alternator is not failing.
-The voltage meter is not damaged.
-The AVR is not damaged.
-The engine does not exhibit unstable behaviour.
If the problem persists after checking the points detailed above, please contact our After-Sales team to solve the issue as soon as possible.
